What We Collect and Why We Hold It
When you register, we collect your name, contact details, and the credentials you set for your account. Every time you fund your account — whether through bKash, Nagad, or Rocket — we log the transaction reference, amount, and wallet identifier so we can match your deposit
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to your account and resolve any discrepancy quickly. We do not store your full mobile banking PIN or password; those stay inside your wallet app. We also collect device and session data: your IP address, browser type, and the pages you visit within our platform. This
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helps us detect unusual login attempts and keep your account secure. If you contact our support team, the conversation record is stored so we can follow up accurately. We share data only where required to process your payment, comply with a legal obligation, or protect against
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fraud. We do not sell your personal information to third parties. Data is held for as long as your account is active and for a further period required by applicable law. Availability of our services depends on your local law and the eligible regions we operate
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in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.